Appearance of the chat window can be changed, colors and text fields can be modified.

Archive all your chats, to better assist your costumers you will have all chat logs stored on your computer.

Audio and Visual alerts, can warn you that a user is requesting technical support.

View Browser and Operating System version of all your online users.

Remote Windows (Provided by browser)     

One-click Operator Name if you have more than one assistant working on Live Support of the site, they can change their name by pressing on Operator button.

Dynamic IP is possible if you have more than one assistant working on Live Support of the site, they can change their name by pressing on Operator button.

Color Lights:  Green if you have read and replied user, yellow if you have not replied the user, Red if you don't read the message arrived. You can add sounds to this events.

Block User, to block a user to avoid hackers or illegal user procedures.

Export Log, export your chat text to a text file, to be used on your third-party software (FAQ databases)

Trace Route, its a useful utility that traces the route of the information traveling form the host computer to the remote destination. This will allow you to pinpoint where the information is getting stuck or slowing down.